customer relations

/ˌkʌstəmə rɪ'leɪʃ(ə)nz/ plural noun
relations between a company and its customers

Marketing dictionary in english. 2015.

Look at other dictionaries:

  • customer relations — UK US noun COMMERCE, MARKETING ► [plural, U] the way that a company or organization deals with its customers, and the relationship it has with them: excellent/good/strong customer relations »The company has a reputation for excellent customer… …   Financial and business terms

  • customer relations — 1) N PLURAL Customer relations are the relationships that a business has with its customers and the way in which it treats them. [BUSINESS] Good customer relations require courtesy, professionalism and effective response. 2) N UNCOUNT Customer… …   English dictionary

  • customer relations — Mktg the approach of an organization to winning and retaining customers. The most critical activity of any organization wishing to stay in business is its approach to dealing with its customers. Putting customers at the center of all activities… …   The ultimate business dictionary

  • customer relations management — /ˌkʌstəmə rɪ leɪʃ(ə)nz ˌmænɪdʒmənt/, customer relationship management /ˌkʌstəmə rɪ leɪʃ(ə)nʃɪp ˌmænɪdʒmənt/ noun the management of relations between a company and its customers, keeping them informed of new products or services and dealing… …   Marketing dictionary in english

  • Customer Relations Management — (CRM)    CRM is software technology that keeps track of customer preferences at the retail level …   Historical Dictionary of the Fashion Industry

  • relations — re‧la‧tions [rɪˈleɪʆnz] noun [plural] 1. official connections between countries, companies etc: relations with/​between • a bid to improve diplomatic relations with Beijing • the development of economic relations between the two regions 2. the… …   Financial and business terms

  • customer — noun ADJECTIVE ▪ big, favoured/favored (esp. BrE), favourite/favorite (esp. AmE), good, important, key, large, major ▪ They are one of our biggest custom …   Collocations dictionary

  • customer focus — Mktg an organizational orientation toward satisfying the needs of potential and actual customers. Customer focus is considered to be one of the keys to business success. Achieving customer focus involves ensuring that the whole organization, and… …   The ultimate business dictionary

  • customer */*/*/ — UK [ˈkʌstəmə(r)] / US [ˈkʌstəmər] noun [countable] Word forms customer : singular customer plural customers 1) a) a person or company that buys goods or services Supermarkets use a variety of tactics to attract and retain customers. Discounts are …   English dictionary

  • customer retention — Mktg the maintenance of the custom of people who have purchased a company’s goods or services once and the gaining of repeat purchases. Customer retention occurs when a customer is loyal to a company, brand, or to a specific product or service,… …   The ultimate business dictionary

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